Guarantee & Warranty

Wooden stand-up desks:

Not fit warranty applies for 15 days after purchase. The Stand Up Desks are made in Australia.

Yes – The Stand Up Portable Desk only chooses to stock the very best quality products from professional Australia manufacturers. The quality is guaranteed. All products that arrive in The Stand Up Portable Desk warehouse are checked for perfect appearance and correct functionality.

Electronics:

We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience. Most items sold by The SUP Desk are covered by the following product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.

One Year Repair Warranty

Unless otherwise noted on the products page, the default product warranty period is one year starting from the date of purchase, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item to The SUP Desk , while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair.

Our packing team checks to make sure that the right accessories are included and that the electrical / socket adapters are correct for your country.

(Please note in the case of region-specific items such as PAL / NTSC TV/Video Color Regions, digital TV, GSM mobile phones etc you are responsible for ordering the correct units and we will send you exactly what you order.)

Warranty Exemptions and Notes

Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.

If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

Accessories are not covered the same warranty that applies to the main product.

Projector Lamps have a special condition applied due to the fact that lifetime depends on hours of use.

RC Toys are not covered for your breakage and internal rechargeable batteries are covered by the general battery warranty limitation

The customer voids the warranty if they:
– Flash the firmware of a device or root a device
– Open the body in an attempt to fix the device
– Modify, remove, customize, or swap parts of the product
– Use the device in a way that it is not originally intended for
– Continue to use the item once a fault occurs and causes more damage

All returns must first be authorized by The SUP Desk’s Support Team prior to return. If the customer has returned the package without prior authorization, sends to the wrong address, returns an incorrect item, or submits an empty package, then again The SUP Desk reserves the right to refuse any compensation.

All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, The SUP Desk will offer an alternative solution.

Special Notes:

The shipping fee for returning the product back to us will be paid by the customer and is non-refundable.

During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the items return.

The SUP Desk will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.

How to request warranty (return, repair and refund)

Only faulty items can be returned under warranty.
If your item has an issue, please first contact our Support Center

Please carefully follow our warranty process to minimize any delays:

  1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
  2. Tell us what steps you have already taken to resolve the issue.
  3. Provide the item code indicated on the outer packaging.
  4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

Missing item(s), wrong item(s) or incorrect package sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

Contact our Support Center with your order number and the product code (SKU number).

Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

If there is a item missing, we will resend the missing item/accessory for free within the warranty period.

If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). The SUP Desk will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.

Other special product warranty

All The SUP Desk products are strictly quality controlled prior to dispatch.

Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use.

Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.

Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on The SUP Desk or any of our promotional channels are exempt from our Warranty and Returns policy.

Notes about refunds

For credit card refunds, it may take up 7 to 14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.