Refund And Return Policy

At the SUP Desk, we want you to be completely satisfied with your purchase. If you’re not satisfied with your order, we’re here to help.

Returns

You may request a Return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in the original package.
• Proof of purchase required.
• Certain items may not be returnable due to hygiene or safety issues.

To initiate a return, please contact our team at: thesupdeskus@gmail.com

Please include:

• Your order number
• The item you wish to return
• The reason for the return

Once received, we will provide instructions for returning the item.

Return Shipping

• Customer is responsible for return shipping cost unless the item arrived damaged or defective.
• We recommend using a trackable shipping service.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

Refunds will be issued to your original payment method within 3–5 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery so that we can resolve the issue promptly.

Contact Us

If you have any specific questions regarding returns or refunds, please contact us at: thesupdeskus@gmail.com